Refund policy

Enjoli.co Return Policy

At Enjoli.co, we’re committed to offering exceptional quality and a seamless shopping experience. If you're not completely in love with your purchase, we’ve got you covered. We offer a hassle-free 15-day return policy to ensure you feel confident and cared for, every step of the way.

📦 Return Eligibility

We gladly accept returns for size exchanges in the form of store credit via a digital Enjoli.co gift card.

To be eligible for a return:

  • Items must be in original condition: unworn, unwashed, and undamaged.

  • All tags must remain attached, and the item must be in original packaging.

  • A sales receipt or invoice must be included in the return package.

  • Returns must be initiated within 15 days of delivery.

❗ Items that do not meet these criteria will not be eligible for return or store credit.

🔁 Final Sale Items – Non-Returnable

For hygienic and safety reasons, the following are final sale and cannot be returned:

  • Swimwear

  • Earrings

  • Face masks

  • Hair accessories

  • Intimates

  • Sale items marked “Final Sale”

🛠️ How to Return an Item

  1. Visit our Return Portal to begin the return process.

  2. Pack your item securely in its original packaging to avoid damage in transit.

  3. Include the packing slip or return invoice generated by the Return Portal.

  4. Clearly indicate which item(s) you are returning for a size exchange/store credit.

Note: Enjoli.co does not provide prepaid return shipping labels. You may use any shipping provider of your choice. We recommend a trackable method as we are not responsible for lost or stolen return packages.

💳 Refund & Store Credit Details

  • Refunds are issued as digital Enjoli.co gift cards — valid for 5 years from the issue date.

  • Gift cards are delivered via email and can be used immediately online or in-store.

  • Returns are processed within 5–7 business days after arriving at our Fulfillment Center.

  • Shipping fees and service charges (e.g., Surify) are non-refundable.

🛠️ If You Received a Damaged, Defective, or Incorrect Item

We're so sorry for the inconvenience! Please email us at info@enjoli.co within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item received

We’ll take care of you as quickly as possible.

🚫 Return Abuse & Policy Enforcement

To protect our customers and brand integrity, Enjoli.co reserves the right to refuse returns or future service if we detect:

  • Excessive or suspicious return patterns (i.e. “wardrobing”)

  • Evidence of worn, altered, or damaged returns

  • Fraudulent activity or policy misuse

Non-Enjoli.co items received in return packages will be disposed of immediately and are not eligible for return or recovery.

If you have any questions, don’t hesitate to reach out to our support team at Info@enjoli.co — we’re here to help 💌